Returns & Refunds Policy

Last Updated: 2026-09-13

At Peppi Health, we want to make our refund and cancellation policies as clear as possible. Because our services involve medical care and prescription medications that are prepared specifically for individual patients, certain payments and orders cannot be refunded once services have been provided or a prescription has entered the fulfillment process.

Medical Services

Fees associated with medical services are generally non-refundable once those services have been provided.

This includes, as applicable, medical evaluations, consultations, provider review of your health information, treatment planning, follow-up care, and other clinical services that have already been performed.

If you have paid for Peppi services that have not yet been provided, you may contact us at care@peppihealth.com to request a refund. We will review your request and work with you to determine an appropriate resolution.

Submitting a refund request does not guarantee that a refund will be issued.

Prescription Medication Orders

Prescription medications are prepared and dispensed specifically for the individual patient pursuant to a prescription from a licensed healthcare provider.

Once your prescription has been submitted to a pharmacy for fulfillment or the medication has otherwise been ordered for you, the order generally cannot be canceled or refunded.

If you need to cancel an order, please contact care@peppihealth.com as soon as possible. If the prescription has not yet been submitted for fulfillment, we may be able to cancel the order and issue an applicable refund.

Returns of Prescription Medications

For health, safety, and regulatory reasons, prescription medications cannot be returned once they have been dispensed. Pharmacies generally cannot accept medications back into inventory after they have left the pharmacy's control, and medications that have been dispensed cannot be resold or re-dispensed to another patient. Accordingly, prescription medication sales are generally final once the medication has been dispensed.

Please do not mail medication back to Peppi Health or to a dispensing pharmacy unless you have specifically been instructed to do so.

Damaged, Incorrect, or Missing Orders

If your medication arrives damaged, appears to be incorrect, is missing from your shipment, or otherwise differs from what you were prescribed, please contact us promptly at care@peppihealth.com.

Please include your name, a description of the issue, and, when appropriate, photographs of the product and packaging.

We will review the circumstances with the applicable pharmacy or fulfillment provider and work with you to determine an appropriate resolution, which may include a replacement, credit, refund, or another remedy depending on the circumstances.

Do not use a medication if you believe you received the wrong medication or if you have concerns about its condition. Contact the Peppi care team for assistance.

Shipping Issues

Peppi cannot guarantee that every shipment will arrive within an estimated delivery window, as shipping delays may occasionally occur outside of our control.

If your order appears to be lost, significantly delayed, or delivered to the wrong location, please contact care@peppihealth.com so that we can investigate the shipment and determine what options may be available.

A shipping delay does not automatically entitle a customer to a refund where the prescription has already been prepared or dispensed.

Treatment Changes and Medical Decisions

Purchasing Peppi's services does not guarantee that a healthcare provider will determine that a particular medication or treatment is clinically appropriate for you.

Clinical decisions are made by licensed healthcare providers based on their independent professional judgment. If your provider recommends modifying or discontinuing treatment after medication has already been ordered or dispensed, previously incurred charges are generally not refundable.

If you have questions regarding your treatment or whether you should continue using a medication, please contact your healthcare provider through the appropriate Peppi communication channel.

Recurring Orders and Cancellations

If you participate in a recurring treatment or medication program, you are responsible for canceling or modifying your upcoming order before the prescription is submitted for fulfillment.

Once an upcoming prescription has been submitted to the pharmacy, we may no longer be able to cancel the order or issue a refund.

Cancellation of a recurring program prevents future eligible charges but does not automatically refund charges associated with services already provided or prescriptions already submitted for fulfillment.

Refund Requests

If you believe you are eligible for a refund, contact care@peppihealth.com.

Please include sufficient information for us to locate your account and understand your request.

Refund requests are reviewed individually. When Peppi determines that a refund, replacement, credit, or other accommodation is appropriate, providing that remedy in one instance does not require Peppi to provide the same remedy in other circumstances.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method.

The amount of time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Questions

If you have questions about this Returns & Refunds Policy or about a specific order, please contact us at care@peppihealth.com.